Miosa 24 your ICT Management Provider

Proactive Network Maintenance Agreements

Network Service and Maintenance Agreements work! A key element in our success of providing IT solutions
to small and medium businesses is the effort we invest in understanding each client's unique requirements;
today and for the future. Our flexible maintenance plans and agreements are a key element in ensuring that
your systems are PROACTIVELY monitored and supported. It is this proactive approach which our clients find 
the most beneficial to their businesses, as well-maintained systems provide tangible financial benefits to them.

Our Maintenance Solutions include flexible Maintenance Agreements and Plans and are for the most part provided as a monthly support service. Regular offsite checks and scheduled onsite visits by one of our Solutions Technicians ensures that your systems are closely monitored and any arising issues are identified and solutions put in place.

Our checks cover the full range of system components including:

•  Networks
•  Servers and System Administration
• Desktops and Notepads
• Backup Solutions
• Security Solutions including Anti virus and Firewall Protection
• Internet and E-mail
• and any other areas we identify during our initial 'Needs Audit'

We are also able to provide solutions in the areas of:

• VoIP and IP Telephony
• Video Conferencing
• Cabling
• Website Maintenance

We will provide you with a detailed list of our extensive checks and testing during our discussions, however here are just a couple of examples of the checks that we conduct:

• Check of server event logs to identify any potential concerns, whilst applying any relevant patches and service packs as required
• Conducting regular test restores from back ups to ensure against corrupted data, incorrect settings and transmission errors
• Checking the status of your anti virus software to ensure it is working correctly and is using the latest virus definitions available
• Ensuring the housekeeping procedures such as software updates, hardware checks, hard disk defragmentation and the clearing of temporary files are systematically and routinely implemented
• Our Solutions Technician will advise you on routine procedures to maximize your systems, use more features and demonstrate many useful tips and procedures