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Miosa Twenty-Four – Join Our Team Today.

Welcome to Miosa Twenty-Four, where innovation, collaboration, and passion create a dynamic and rewarding work environment. If you’re looking for more than just a job and want to make a difference and be part of a team that values your unique skills and talents, you’ve come to the right place.

 

Careers At Miosa Twenty-Four 1

At Miosa Twenty-Four, we’re on a mission to make our clients exceptionally happy. If you’re passionate about providing top-notch customer support, solving technical challenges, and being a key player in a dynamic team, we want you on board!

Why Choose Us?

  • Client-Centric Culture: Our number one goal is client satisfaction. As a Customer Support Engineer, you’ll play a pivotal role in ensuring our clients receive friendly, quick, and helpful support.
  • Innovation: We believe in staying ahead of the curve. You’ll have the opportunity to work with cutting-edge technology and solutions, keeping your skills sharp and relevant.
  • Team Collaboration: Collaboration is at the heart of our success. You’ll work alongside talented professionals and have the chance to mentor junior team members.
  • Professional Growth: We invest in our employees’ development. From ongoing training to career advancement opportunities, your growth is our priority.

Join Our Team as a

Customer Support Engineer

 

Your Responsibilities:

As a Customer Support Engineer, your day-to-day tasks will include:

  • Providing exceptional customer service through various channels.
  • On-Site Hardware Maintenance and Support
  • Resolving escalated helpdesk tickets promptly.
  • Delivering advanced remote troubleshooting and hardware support.
  • Using our ticketing system to manage and document all work.
  • Collaborating with the team on project delivery when needed.
  • Communicating effectively with clients, keeping them informed of ticket status.
  • Identifying and mitigating potential risks.

Skills and Attributes We Value:

  • A passion for problem-solving.
  • Advanced technical skills, including expertise in Microsoft 365.
  • Excellent communication skills and the ability to speak both “Geek” and human.
  • A driver’s license and adaptability in the fast-paced IT world.
  • Experience with ticketing systems, RMM tools, and PSA software.
  • Certifications like Microsoft MCP, MCSA, MCSE, ITIL, or ITSM are a plus.
  • Previous experience in a helpdesk or managed service provider (MSP) environment is beneficial.

Perks and Benefits:

  • Enjoy your birthday off!
  • Generous incentives for achieving team and company goals.
  • A relaxed, enjoyable work environment with a hybrid office setup.
  • Flexibility to work from home.
  • Ongoing training and development opportunities to build lifelong skills.

Career Growth:

As a Customer Support Engineer, your career path can lead to roles such as Customer Support Team Leader, Service Delivery Manager, or even Chief Technology Officer (CTO). We’re committed to helping you reach your career aspirations.

Are you ready to be part of a team that values exceptional customer support, innovation, and professional growth? Join us at Miosa Twenty-Four and help us make a difference for our clients.

Apply now and be part of the future.

Junior / Level 1 Helpdesk Technician

 

Your Responsibilities:

As a Junior / Level 1 Helpdesk Technician, your day-to-day tasks will include:

  • Providing a first point of contact for customers through our helpdesk, be that via phone, email, or ticket.
  • Delight our clients with a friendly, quick, and helpful experience.
  • Provide our clients with basic remote troubleshooting.
  • Using our ticketing system to manage and document all work.
  • Review the RMM dashboard and apply remediation actions.
  • Communicating effectively with clients, keeping them informed of ticket status.
  • Identifying and mitigating potential risks.

Skills and Attributes We Value:

  • A passion for problem-solving.
  • technical skills, including expertise in Microsoft 365.
  • Excellent communication skills, founded in being a good listener.
  • An understanding of support tools, techniques, and how technology is used to provide services.
  • Experience with ticketing systems, RMM tools, and PSA software.
  • IT Certifications such as  A+ or N+, ITIL, ITSM, are a plus.
  • Previous experience in a helpdesk or managed service provider (MSP) environment is beneficial.

Perks and Benefits:

  • Enjoy your birthday off!
  • Generous incentives for achieving team and company goals.
  • A relaxed, enjoyable work environment with a hybrid office setup.
  • Flexibility to work from home.
  • Ongoing training and development opportunities to build lifelong skills.

Career Growth:

As a Junior / Level 1 Helpdesk Technician, your career path can lead to roles such as Customer Support Team Leader, Service Delivery Manager, or even Chief Technology Officer (CTO). We’re committed to helping you reach your career aspirations.

Are you ready to be part of a team that values exceptional customer support, innovation, and professional growth? Join us at Miosa Twenty-Four and help us make a difference for our clients.

Apply now and be part of the future.