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PROACTIVE Services

Ongoing Managed Services of the IT real estate, via our RMM tools and the proactive team. Our aim is stability and risk reduction of the IT estate as well as the reduction of reactive tickets.

Proactive Managed Services

Our Proactive Managed Services are delivered by our team of highly qualified and experienced IT infrastructure specialists. To advise on key decisions as far as your infrastructure is concerned. As well as to proactively monitor the performance of the IT Infrastructure from a productivity and cost perspective.

The specialists can then recommend changes if needed. Ultimately, we want to save you money and increase productivity in line with your business requirements. The toolset is installed during the transition period. we will configure the monitoring tools based on Intel/Microsoft’s best practices and years of experience managing Microsoft technology. Typically, the tool will monitor critical thresholds including CPU, disk and memory. It can also track the operating system’s error logs. The tool will also monitor specialized services such as Exchange (Email), databases, SharePoint, etc.

The tool can even be customized to monitor the client’s specific applications, as required. Proactive services are product independent. Clients may make use of our Essential Services or use their own Firewall/AV/Back-up software or connectivity.

Peace of Mind

You can relax and rest assured that our IT experts are working on your network and making sure things are running smoothly on an ongoing basis.

 Transparency

Have a transparent level view of your network. Reports are given to you monthly to keep you informed.

 Increased Productivity

By avoiding the preventable issues and fixing issues faster, your employees will no longer be able to blame IT for time being wasted.

Cost Savings

By avoiding issues and speeding up recovery we will reduce your TCO and increase revenue per employee

 Issue Avoidance

By monitoring your network and performing routine maintenance regularly, we can ensure that issues are identified and avoided wherever possible.

Managed Platform Servers 

Proactive application server management – onsite or hosted/cloud. Server patch/release management for onsite or hosted servers. Server performance management. Management of file and print.

Overall management and support of the managed OS environment and the agreed resources shared and managed through the OS. Management and support of OS configurations in accordance with agreed application requirements and published customer policies and standards. Manage and control all approved changes within the OS environment in accordance with change management procedures.

Review, and if necessary, make recommendations in respect of changes to the OS environment, including any additions and modifications. Overall management and support of the managed virtualisation hypervisor and hardware platforms. Monitor and report on breached thresholds for in scope, instrumented components. Performance and availability will be monitored using the provided toolsets and will be reported in accordance with the standard reporting available within the toolsets.

Managed LAN/WAN

Managed WAN services power your network to securely deliver information with the speed and ease your users need to stay productive: Proactive monitoring and notification services isolate network faults and recommend corrective actions.

Physical management services clear physical issues with access and/or transport. Full management services provide life-cycle monitoring, management, and repair for your entire network. Regular reports will be provided as part of the formal service review processes on all elements of LAN usage.

Managed Security

Provision of a Data Security Service in support of the Customer’s Information Security Policy with respect to the Management and support of the Firewall, Antivirus, and content management solutions deployed in the environment.

Managed Mail

Provision of a data security service in support of the customer’s information security policy with respect to the management and support of the firewall, antivirus, and content management solutions deployed in the environment.

Managed Back-ups/Restore

Provision of a data security service in support of the customer’s information security policy with respect to the management and support of the firewall, antivirus, and content management solutions deployed in the environment.

Proactive Services 1

Allow us to take you for a coffee.

would you like to know more? Let’s grab a cup of coffee and have a conversation about how you are using technology in your business. We’ll even bring the coffee. wink

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