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Service Assurance

The services required to run the IT Infrastructure on an end to end basis.
This is our flagship service and billed by IT user. Please read here what our clients have to say about us!

When you select the Miosa 24 End 2 End Managed Service, you get peace of mind for all things related to your IT Infrastructure.

No more worrying about scary Cloud stories or if your back-ups have been done/tested. Or if you are going to be held to ransom by unscrupulous hackers insisting on bitcoin payments in order for you to access your own data (which they have illegally encrypted).

We will advise you every step of the way and assist you in making the most cost-effective decision for your business. You understand your unique business requirements and we understand IT.

Together, we will apply a best-practice approach to proposing IT solutions and services that meet these unique requirements.

Even though Cloud provided solutions are being punted as the next panacea it is not necessary making it easier for the IT end-user.

In fact, our service desk statistics indicate the service requests increase by up to 25% after Cloud-based implementations.

With this in mind Miosa 24, a certified Microsoft Cloud Solution Provider (CSP) has selected the following basket of services from our service catalogue and provide this as an E2E Outsource Service encompassing:

Affordable Reactive Services:

Service desk, 1st, 2nd and 3rd Line support services and Field limited support services.

Continues Proactive Services:

Cloud Platform, Server, Network, Mail, Security and Back-up management.

World Class Professional Services:

Quarterly reviews, Annual CTO advisory session, Technical Account Management, Procurement
services, 3rd party vendor management and vCIO Services.

By combining these services and taking responsibility for the ongoing support and management of the IT Infrastructure and all associated Cloud services, we provide our clients with the following tangible business benefits:

  • Reduce overall downtime, saving you money.
  • Reduce the risk of security breaches, thereby reducing your risk.
  • Ensuring optimal systems performance saving you time.
  • Measuring and tracking all service requests and incidents in order to plan/budget more effectively.
  • Professional unbiased advice and guidance, reducing complexity and enabling technology to work for you.
  • Management of designated 3rd party suppliers reducing management time
  • Single point of contact for all things IT, reducing complexity and keeping it simple.

Affordable IT Managed Services

Service Assurance 1

Our  IT Managed Service offering is delivered by multiple differently skilled IT professionals.

This is combined with best-practice software tools and support processes. Within our REACT and PROACT teams, we have T1, T2 and T3 skill levels. Over and above this skills level, we have Technical Specialists that take the lead in complex problems.

Our business processes are geared to handle IT issues in a fast and effective manner. Calls/tickets are managed in real-time and escalations are dealt with as they happen. Our service is not dependent on the skill of a single designated IT onsite resource. The service we provide is delivered by the collective skills and experience of the company.

Easy Transition Phase

The primary objective of the transition phase is to deploy the new services/changes in a phased approach.

Along with ensuring IT Infrastructure and Business Processes are not adversely affected. As soon as the contract is signed, a Service Delivery Manager will be appointed to your account.

The SDM will schedule the first monthly operational meeting with all stakeholders and drive the take-on process. At this meeting, the
SDM will expand and explain the call logging and escalation process. Concurrent with the enabling of our service delivery, the SDM will discover all IT assets and relevant information.

It will then be documented in our system for use by our technicians. While this is taking place, our RMM (Remote Monitoring & Management) team will load management tools on all devices.

Service Assurance 2

Managed Transition

Service Assurance 3

From the signature on the engagement letter, we will manage the transition from the existing service provider to ourselves.

During this process, we will ensure that best practices are applied in all arrears of the ICT infrastructure. Be it Server, desktop WAN or LAN, we’ve got you covered. At this stage, all issues that are not best practice will be addressed and managed according to our processes.

Once this process is complete, we will investigate all existing service providers. We will also align services with agreed best practices as well as agreed budgets and cost. We will also be on the lookout for any business
processes that can be improved by the use of technology.

Allow us to take you for a coffee.

would you like to know more? Let’s grab a cup of coffee and have a conversation about how you are using technology in your business. We’ll even bring the coffee. wink

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